Why don't I receive any emails?  Print this Article

  1. Log in to to make sure you have new mail.
  2. Choose a webmail program to view your inbox.
    • If the mail appears in the webmail interface, but not on your computer's mail application (Outlook, Outlook Express, Thunderbird, Mail, etc), you should verify that the settings you use to check your email are correct.
      • The settings should resemble and
    • Enable My Server requires Authentication in Outlook because this option is required.

Note: The normal login is your email address and password, so and yourpassword. If that does not work, please submit a support ticket so we can assist you.

Was this answer helpful?

Also Read

Can I access my email from a remote location with another PC?
Yes, you may access your email directly from any computer with a web browser and an Internet...
Why does a particular webmail application load automatically?
This is because, at some point, you clicked the Enable AutoLoad link on the Secure Webmail Login...
I am unable to see the webmail page
If you are unable to reach webmail, try the following: Open ports 2095 and 2096 in your...
When I read mail on my mail client, why does the mail remain marked as unread in webmail?
If you use POP3 protocol to download email, it will not tell the server that your mail has been...
How do I set up an out-of-office reply for incoming emails?
You can create an autoresponder. Log in to your webmail interface through...