Knowledgebase

This feature can be configured to automatically send response messages. This can be useful when the recipient is unavailable. When an auto responder is active, emails received will go to the inbox as usual.

To view, create, and edit the auto responder for a specific domain on your account, click the Managing menu on the top right side of the Auto Responders interface. Choose the domain that corresponds to the auto responder that you wish to manage and click Go.

The cPanel interface provides a table that allows you to view, edit, or delete existing responders. To quickly find a specific email address, enter a keyword in the Search text box and click Go.

Add an Auto Responder

To add or edit an auto responder, perform the following steps:

1. Click Add Autoresponder to create a new auto responder. Or, find a current auto responder and click Edit.
2. Choose a character set. UTF-8 is the dominant character set that most internet users encounter. utf-8 is selected by default in cPanel. We highly encourage users to use UTF-8.
3. Specify the interval, in hours, you wish for the autoresponder to wait between responses to the same email address.

   • For example, if you set up an autoresponder with an interval of 24, and you receive an email from juandelacruz@domain.com at 8 am on Monday, the autoresponder will respond to his message immediately. If, however, juandelacruz@domain.com continues to email you throughout the day, the autoresponder will not send him another response for 24 hours after his initial email (in this case, 8 am Tuesday). If he emails you again after the 24-hour interval expires, he will receive an auto response immediately.

     Note: If the interval is set to 0, cPanel sends an auto response to each email.

4. Define the email address for which you wish the server to respond.
5. In the From and Subject text boxes, enter the username and subject that you want to appear in the response.
6. If the message includes HTML tags, select the HTML box.
7. In the Body text box, enter the text of the response. In the message body, you can include tags, enclosed in percent signs (%). You can use these tags to insert information, such as the incoming email's sender or subject, into the body of the email. Available tags are:
   • %subject% — The subject of the message that was sent to the auto responder.
   • %from% — The name of the sender of the message received by the auto responder, if available. (If the sender's name was not received, %from% will print the sender's email address.)
   • %email% — The sender's email address.
8. Select a start time. You can choose Immediately or Custom.

   • If you select Custom, a small calendar will appear. Use the arrows to navigate between months and click your preferred start date. Then, enter a start time at the bottom of the calendar, and include AM or PM from the the menu. Finally, click anywhere outside of the calendar box to save the configuration and close the calendar. Your chosen date and time will appear next to the Start option.

     Note: The time is based on the user's workstation operating system time and is automatically translated into GMT. If the workstation time is wrong, the time chosen on the calendar will be proportionately wrong. Users should be aware of this issue and plan accordingly when they choose a time for a custom auto responder. Likewise, this feature uses 12-hour notation and will reformat times written in 24-hour notation. For example, if you write 18:30 as the start time, cPanel will automatically reformat the time to be 6:30 PM when you save and close the calendar.

9. Select a stop time. You can choose Never or Custom.

   • If you select Custom, a small calendar will pop up. Use the arrows to navigate between months and click your preferred date. Then, enter a time at the bottom of the calendar and select AM or PM from the menu. Finally, click X to exit out of the calendar.

     Note: You must choose a stop time that is later than the start time.

10. Click Create/Modify to store the new auto responder.

Remove an Auto Responder

To delete an auto responder:

1. Click Delete next to the appropriate auto responder.
2. Click Yesto confirm that the responder should be deleted.
   • If you wish to keep the auto responder, click No.