Knowledgebase
Email Trace Print this Article
This feature allows you to review details about email delivery attempts for your account. You can also trace an email's delivery route with this feature. You can use this to locate problems with email delivery.
Search for the delivery status of an email
To see the delivery status of an email:
- Enter a recipient email address in the Search text box.
- Click Run Report to show the Delivery Report table and the Email Server Trace diagram.
The Delivery Report Table
By default, results for your query are sorted into the following columns:
Column
|
Description
|
---|---|
Event | This column contains an icon that indicates the message's delivery status:
|
User | The cPanel user who owns the email account that sent the message. |
Sender | The email address on your system that sent the message. |
Sent Time | The date and time the message was sent. |
Spam Score | A score based on the number of spam-related traits found within the message. |
Recipient | The email address to which the message was sent. |
ID | The unique identifier for the outgoing email message. |
Result | This column contains a short message about the delivery. |
Actions | Click the search icon to view and print information about the selected message. This information includes the message's sender, recipient, username, and more. |
The Table Options button
You can select the columns that you wish to display in the Delivery Report table by clicking the options icon on the right.
To hide information, deselect the box.
From the Table Options window, you can choose to view the following column headers:
Option |
Description
|
---|---|
Select All | Selects all the options listed. |
Event | The delivery status, indicated by an icon. |
User | The sender's cPanel username. |
Domain | The sender's domain. |
Sender | The email address on your system that sent the message. |
Sent Time | The date and time at which the message was sent. |
Sender Host | The sender's host's IP address. |
Sender IP | The sender's IP address. |
Authentication | The sender's authentication type. |
Spam Score | The email's SpamAssassin score. |
Recipient | The email address to which the message was sent. |
Delivery User | The username that owns the recipient's email address. |
Delivery Domain | The recipient's domain. |
Delivered To | The recipient's email address. |
Router | The internal router that was used by the mail server to determine the message's destination. |
Transport | The recipient's SMTP type. |
Out Time | The date and time that the message was received by the intended recipient. |
ID | The unique identifier for the outgoing email message. |
Delivery Host | The recipient mail exchanger's hostname. |
Delivery IP | The recipient mail exchanger's IP address. |
Size | The size of the outgoing message. |
Result | This column contains a message that describes the delivery results. |
Actions | Click on the magnifying glass to open the Delivery Event Details information window and print the report. |
The Email Server Trace Diagram
This feature will show the delivery route that the sent email took from web server to server. There are four icons under the Legend with their meanings. The icons will show you what error, filter, destination, or local mailbox was encountered while your email was en route.
Was this answer helpful?
Also Read
Add an Email Address To add a new email address: Enter the email address that you wish to...
Webmail allows you to access your email accounts through your web browser. When you check email...
This feature allows a copy of any email sent to one address to be forwarded to another address....
This feature can be configured to automatically send response messages. This can be useful when...
This feature allows you to set up a default address that receives any mail sent to an invalid...